Return Policy – Outdoor Swimwear

Thank you for shopping at outdoorswimwear.com. We want you to love your performance swimwear . However, we understand that sometimes an item may not work out for you. This return policy explains your options and responsibilities when requesting a return. Please read it carefully before initiating a return.

Our General Return Policy

We stand behind the quality and fit of our Outdoor Swimwear. If you are not completely satisfied with your purchase for any reason, you may request a return within a specified number of days from the date of delivery. This window is your responsibility to observe. Returns requested after this period may not be accepted unless the item has a verified manufacturing defect.

To be eligible for a return, items must meet the following conditions:

  • The item must be unused, unworn, and unwashed.
  • All original tags, labels, and hygiene liners must still be attached and intact.
  • The item must be free of any odors (including perfume, deodorant, detergent, or smoke), stains, makeup marks, or pet hair.
  • The item must be returned in its original packaging or similar protective packaging.

We reserve the right to refuse any return that does not meet these conditions. If a returned item is deemed non-returnable, we will notify you and may arrange to send it back to you.

Non-Returnable Items

Certain items cannot be returned for hygiene or safety reasons. These include:

  • Any swimwear bottoms where the hygiene liner has been removed, damaged, or shows signs of wear.
  • Gift cards (digital or physical).
  • Final sale or clearance items (clearly marked as such on the product page).
  • Items that have been altered, adjusted, or custom-ordered.

If you are unsure whether a specific product is eligible for return, please review its product page on outdoorswimwear.com before purchasing.

How to Initiate a Return

To start the return process, please visit our website and locate the return request section (typically found in your account dashboard or via a dedicated return portal). You will need to provide the following information:

  • Your order number.
  • The name of the item(s) you wish to return.
  • The reason for the return (e.g., wrong size, changed mind, defect).
  • Photos or a brief description if you are reporting a quality issue.

Once we receive your request, we will review it and respond with instructions. Please do not send any items back to us before receiving our approval and a return authorization. Unauthorized returns may not be processed.

Condition of Returned Items

We take the condition of returned items very seriously. All Outdoor Swimwear products include a protective hygiene liner. For the safety of our staff and future customers, we must receive all swimwear bottoms with this liner fully intact and unmarked. Any return showing visible signs of being worn (such as stretching, fading, or stains) will be rejected and sent back to you. We recommend trying on swimwear while wearing your own underwear and handling the garment with clean, dry hands.

Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed back to your original method of payment. Please allow a certain number of business days for the refund to appear on your statement, as processing times vary between banks and payment providers.

We refund only the cost of the item itself. Any original charges related to your purchase (including any service fees) are generally non-refundable.

Exchanges

If you need a different size or color of the same Outdoor Swimwear item, the fastest method is to return the original item for a refund (following the process above) and then place a new order for the desired item on outdoorswimwear.com. This ensures you receive the correct item as quickly as possible. We do not automatically process direct exchanges unless specifically stated during the return request.

Damaged, Defective, or Incorrect Items

We take great care in packaging every order from outdoorswimwear.com. However, if you receive an item that is damaged, has a manufacturing defect, or is not what you ordered (e.g., wrong size or style), please contact us immediately through our website. You must notify us within a certain number of days of delivery to be eligible for a full resolution. Include your order number, a description of the issue, and clear photos showing the damage or discrepancy. We will work with you to provide a replacement or a full refund. In these cases, we will also guide you on how to return the incorrect or damaged item if necessary.

Late or Missing Refunds

If you have been approved for a refund but have not seen it posted to your account after the stated processing time, first check with your bank or credit card company. There is often a delay between when we issue a refund and when it appears on your statement. If you have done this and still need assistance, please reach out through the contact options on outdoorswimwear.com.

Return Policy Updates

We reserve the right to update or modify this return policy at any time without prior notice. Changes will take effect immediately upon being posted on this page. It is your responsibility to review this policy before making a purchase.

Final Notes

Our goal at outdoorswimwear.com is to make sure you are happy with your Outdoor Swimwear purchase. If you have any questions about this return policy or need help determining whether an item is eligible for return, please use the customer support options available on our website. We are here to help, within the guidelines stated above.

Thank you for choosing Outdoor Swimwear for your active, water-loving lifestyle.